Self-Exclusion Policy
This Self-Exclusion Policy explains how Players may request self-exclusion, temporary gambling restrictions, deposit limits or other responsible gaming measures on lbet777.net.
lbet777.net is owned and operated by Tranzy Limited, registration number 15583345, with registered office at 7 Bell Yard, London, United Kingdom, WC2A 2JR.
Customer support contact: support@luckybet.vegas.
Lucky is committed to promoting responsible gaming and providing tools for Players who wish to control, limit or stop their gambling activity.
1. PURPOSE OF THIS POLICY
1.1.Self-exclusion is a responsible gaming tool for Players who wish to stop gambling on the Website for a specific period.
1.2.If you believe that you are spending too much time or too much money gambling, or if gambling is negatively affecting your life, you may request self-exclusion by contacting our customer support.
1.3.Once self-exclusion is applied, your account will be frozen for gambling activity and you will not be allowed to place bets during the self-exclusion period.
1.4.The purpose of self-exclusion is to help protect Players from gambling-related harm and prevent further gambling activity for the selected period.
2. HOW TO REQUEST SELF-EXCLUSION
2.1.To request self-exclusion, contact customer support at support@luckybet.vegas.
2.2.Your request should include:
a.your account username or registered email address;
b.your full name;
c.the requested self-exclusion period;
d.confirmation that you understand that your account cannot be reopened during the self-exclusion period.
2.3.The Company may request identity verification before applying self-exclusion to ensure that the request is made by the account holder.
2.4.The Company may also offer self-exclusion through account settings, live chat or other tools where available.
3. SELF-EXCLUSION PERIOD
3.1.The minimum self-exclusion period is one week.
3.2.The Player may request a longer self-exclusion period, subject to the options available on the Website or through customer support.
3.3.During the self-exclusion period, the account will not be reactivated under any circumstances.
3.4.The Company may refuse any request to shorten, cancel or reverse self-exclusion before the selected period ends.
3.5.If permanent self-exclusion is available and selected, the account may remain closed permanently, subject to applicable law and the Company’s responsible gaming procedures.
4. EFFECT OF SELF-EXCLUSION
4.1.Once self-exclusion is applied:
a.the Player will not be allowed to place bets;
b.the Player will not be allowed to deposit funds;
c.access to gambling products may be blocked or restricted;
d.active bonuses and promotional offers may be cancelled;
e.the Player may be removed from marketing communications where technically possible;
f.the Player must not attempt to create or use another account.
4.2.The Company may close, block or restrict any new or duplicate account created by a self-excluded Player.
4.3.Any attempt to bypass self-exclusion by using another account, different personal details, VPN, proxy, third-party identity, third-party payment method or any other method is strictly prohibited.
4.4.If the Company detects an attempt to bypass self-exclusion, it may close the account, void bonuses, cancel promotional participation and take other measures permitted by the Terms and Conditions.
4.5.A self-excluded Player may request withdrawal of available real money balance, subject to KYC, AML, payment ownership checks, wagering requirements, fraud checks and the Terms and Conditions.
4.6.Bonus funds, active bonuses and bonus-related winnings may be cancelled or forfeited when self-exclusion is applied, unless otherwise required by applicable law.
5. WHEN TO CONSIDER SELF-EXCLUSION
5.1.You should consider self-exclusion if you believe gambling is no longer safe, controlled or enjoyable.
5.2.You should especially consider self-exclusion if you recognize any of the following signs:
a.you have lost interest in family, friends, work, studies or hobbies because of gambling;
b.you have lied about the amount of time or money spent on gambling;
c.you continue gambling until you lose all available money;
d.after losing, you feel a strong need to win back your losses as quickly as possible;
e.you gamble alone for long periods of time;
f.you gamble to escape stress, boredom, frustration or negative emotions;
g.gambling prevents you from attending work, college, school or important responsibilities;
h.gambling causes anxiety, depression, distress or thoughts of self-harm;
i.arguments, frustration or disappointment make you want to gamble again;
j.family members, close friends or other people have expressed concern about your gambling;
k.you borrow money, sell belongings or use funds intended for essential expenses in order to gamble.
5.3.If gambling causes serious distress or thoughts of self-harm, you should stop gambling and seek immediate professional or emergency help in your location.
6. ACCOUNT CLOSURE VS SELF-EXCLUSION
6.1.Account closure and self-exclusion are different.
6.2.Account closure is a general request to close an account.
6.3.Self-exclusion is a responsible gaming measure intended to prevent gambling activity for a fixed period.
6.4.If you choose self-exclusion, your account will not be reopened during the self-exclusion period under any circumstances.
6.5.A request to reopen a self-excluded account may be considered only after the self-exclusion period has expired.
6.6.The Company may refuse to reopen the account if it believes that gambling-related risk remains present or if reopening the account would be inconsistent with responsible gaming, legal, compliance or risk management obligations.
7. REOPENING AFTER SELF-EXCLUSION
7.1.After the self-exclusion period expires, the Player may request account reopening by sending a written request to customer support.
7.2.The account will not be reopened automatically unless the Company expressly allows automatic reactivation under applicable procedures.
7.3.Before reopening an account, the Company may require:
a.written confirmation from the Player;
b.identity verification;
c.responsible gaming review;
d.cooling-off period;
e.updated KYC or AML checks;
f.review of previous account activity.
7.4.The Company may refuse to reopen the account at its sole discretion if it believes that reopening may expose the Player to gambling-related harm or create legal, compliance, fraud or responsible gaming risk.
8. SELF-EXCLUSION FROM OTHER OPERATORS
8.1.If you decide to self-exclude from Lucky, we strongly recommend that you also consider self-excluding from any other gambling operators where you have an account.
8.2.We also recommend that you remove the Website from browser bookmarks, delete saved links, avoid gambling-related social media pages and unsubscribe from gambling-related content where possible.
8.3.Self-exclusion from Lucky applies only to the Website and services operated by the Company. It does not automatically exclude you from other gambling operators.
9. MARKETING DURING SELF-EXCLUSION
9.1.Once self-exclusion is applied, the Company will take reasonable steps to stop sending promotional marketing communications to the Player.
9.2.Due to technical processing times, previously scheduled marketing communications may still be delivered for a short period after self-exclusion is applied.
9.3.Service messages, legal notices, account messages, verification messages, payment messages and responsible gaming communications may still be sent where necessary.
10. DEPOSIT LIMITS
10.1.As an alternative or additional responsible gaming tool, Players may request daily, weekly or monthly deposit limits.
10.2.A deposit limit restricts the maximum amount that the Player may deposit during the selected period.
10.3.To set a deposit limit, contact customer support at support@luckybet.vegas and provide:
a.the type of limit requested: daily, weekly or monthly;
b.the amount of the limit;
c.the duration of the limit.
10.4.The minimum duration of any deposit limit is one week.
10.5.If the Player requests to decrease the deposit limit, the decrease may be applied immediately.
10.6.If the Player requests to increase or remove the deposit limit, the change will not take effect immediately. The increase or removal may be applied only after the originally selected limit period expires or after any applicable cooling-off period required by the Company.
10.7.The Company may refuse or delay an increase or removal of a deposit limit if it believes that the change may create responsible gaming risk.
11. OTHER RESPONSIBLE GAMING TOOLS
11.1.Depending on technical availability, the Company may provide additional responsible gaming tools, including:
a.loss limits;
b.wagering limits;
c.session limits;
d.cooling-off periods;
e.temporary account suspension;
f.reality checks;
g.product restrictions;
h.marketing opt-out.
11.2.The availability and configuration of responsible gaming tools may depend on the Website settings, jurisdiction, product type, payment method and internal risk controls.
11.3.The Company may apply responsible gaming restrictions to an account if it identifies signs of gambling-related risk.
12. PLAYER RESPONSIBILITY
12.1.The Player is responsible for using the Website in a safe and controlled manner.
12.2.The Player must not attempt to bypass self-exclusion, deposit limits or other responsible gaming restrictions.
12.3.The Player must not create duplicate accounts, use another person’s account or provide false information to avoid responsible gaming measures.
12.4.If the Player believes that gambling is becoming harmful, the Player should stop using the Website and request self-exclusion or other responsible gaming restrictions.
13. COMPANY RIGHTS
13.1.The Company may apply, maintain or extend restrictions where it believes this is necessary for responsible gaming, compliance, fraud prevention, legal obligations or Player protection.
13.2.The Company may refuse account reopening, refuse deposit limit increases, restrict access to products, cancel bonuses or close accounts where responsible gaming risk is identified.
13.3.The Company may retain self-exclusion and responsible gaming records after account closure where necessary to enforce restrictions, prevent re-registration, comply with law or protect Players.
14. DATA PROTECTION
14.1.Personal data processed for self-exclusion, deposit limits and responsible gaming measures is processed in accordance with the Company’s Privacy Policy.
14.2.Responsible gaming records may be retained after account closure to enforce self-exclusion, prevent duplicate accounts, comply with legal obligations and protect Players.
14.3.Responsible gaming data may be shared with verification providers, compliance providers, regulators, authorities or other parties where required by law or necessary to enforce restrictions.
15. CHANGES TO THIS POLICY
15.1.The Company may update, amend or replace this Self-Exclusion Policy at any time.
15.2.The updated version becomes effective when published on the Website, unless a later effective date is stated.
15.3.Continued use of the Website after the updated Self-Exclusion Policy becomes effective means that the Player has read and accepted the updated version.
16. CONTACT
For self-exclusion requests, deposit limits, responsible gaming restrictions or questions about this Policy, please contact:
Operator:
Tranzy Limited
Registration number: 15583345
Registered office: 7 Bell Yard, London, United Kingdom, WC2A 2JR
Website: lbet777.net