Refund Policy

This Refund Policy explains when a Player may request a refund, how refund requests are reviewed and how refunds may be processed on lbet777.net.

lbet777.net is owned and operated by Tranzy Limited, registration number 15583345, with registered office at 7 Bell Yard, London, United Kingdom, WC2A 2JR.

Customer support contact: support@luckybet.vegas.

By registering an account, making a deposit, placing a wager, claiming a bonus or using the Website, you agree to comply with this Refund Policy, the Terms and Conditions, Bonus Terms, KYC Policy and any other applicable rules published on the Website.

1. PURPOSE OF THIS POLICY

1.1.The purpose of this Refund Policy is to provide a fair and transparent process for reviewing refund requests.

1.2.Refunds may be considered only in limited cases, such as confirmed technical errors, payment processing errors, duplicate payments or game malfunctions.

1.3.This Refund Policy does not guarantee a refund in every case. Each request is reviewed individually based on account records, payment records, game provider records, bonus records and risk checks.

1.4.Gambling losses, unsuccessful bets, completed game rounds, expired bonuses, cancelled bonuses, wagering losses, user error or dissatisfaction with game results are not eligible for refund unless a confirmed technical or payment error occurred.

2. GENERAL REFUND PRINCIPLES

2.1.All wagers are considered final once accepted and settled by the Website or the relevant game provider.

2.2.The Company may consider a refund only where the Player proves that a technical issue, game error, payment error or other confirmed malfunction affected the transaction or game round.

2.3.The Player must notify customer support immediately after the issue occurs and before continuing to play, where reasonably possible.

2.4.If the Player continues to play after the issue without contacting support, the Company may reject the refund request.

2.5.The Company may request additional information, screenshots, transaction IDs, game round IDs, payment confirmations, device information or any other evidence needed to review the refund request.

2.6.The Company’s internal records and the relevant game provider’s records are the primary evidence for reviewing refund requests.

3. ELIGIBILITY FOR A REFUND

3.1.To be eligible for refund review, the Player must:

a.have a registered account on the Website;

b.provide accurate account details, including full name and date of birth where requested;

c.contact customer support as soon as possible after the issue occurs;

d.provide all relevant information, including date, time, amount, game name, game round ID, transaction ID, screenshots and a clear description of the issue;

e.not continue playing affected funds before reporting the issue, where reasonably possible;

f.have complied with the Terms and Conditions, Bonus Terms, KYC Policy and this Refund Policy;

g.complete KYC, AML and payment ownership checks where requested;

h.have no unresolved fraud, chargeback, duplicate account, bonus abuse or prohibited activity concerns.

3.2.The Company may refuse a refund if the Player fails to provide the required information or if the request cannot be verified.

4. TYPES OF REFUNDS

4.1.Real Money Refund

If a confirmed technical issue, game malfunction or payment error affected a real money transaction or prevented the Player from completing a game round, the Company may refund the affected real money amount to the Player’s Real Money Balance or to the original payment method, depending on the case.

4.2.Bonus Refund

If a confirmed technical issue or game malfunction affected a game round played with bonus funds, the Company may refund the affected bonus amount to the Player’s Bonus Balance.

4.3.Mixed Balance Refund

If a game round or transaction involved both real money funds and bonus funds, the Company may refund the affected amount proportionally to the relevant balance types or in another manner reasonably determined by the Company.

4.4.Payment Error Refund

If a deposit was duplicated, incorrectly processed or not credited due to a confirmed payment error, the Company may refund or correct the affected amount after payment provider confirmation.

4.5.Game Round Refund

If a game round was interrupted, failed or incorrectly settled due to a confirmed game provider malfunction, the Company may void the affected round and refund the eligible stake, subject to game provider confirmation.

4.6.If the game provider confirms that the game round was completed and correctly settled, the result of the game round will stand and no refund will be issued.

5. REFUND OF BONUS FUNDS

5.1.Bonus funds are not cash and cannot be refunded as real money unless expressly stated by the Company.

5.2.If bonus funds are refunded, they are normally returned to the Bonus Balance.

5.3.Refunded bonus funds may remain subject to the original wagering requirements, validity period, maximum cashout limits, game restrictions and other bonus rules.

5.4.If a bonus has expired, been cancelled, forfeited or breached, the Company may refuse to refund bonus funds or bonus-related winnings.

5.5.If a refund relates to a promotion or bonus, the Company may adjust bonus progress, wagering progress, cashback, loyalty points or winnings to restore the account to the position it would have been in without the error.

6. REFUND LIMITS

6.1.Unless otherwise required by applicable law or determined by the Company, the maximum refund amount is 100 EUR/USD or the equivalent amount in another supported currency.

6.2.If the approved refund amount exceeds the standard refund limit, the Company may process the refund in multiple transactions or apply additional review.

6.3.The Company may approve a higher refund amount at its sole discretion if the evidence confirms that a larger technical, payment or game provider error occurred.

6.4.Refund limits do not limit the Company’s right to correct an incorrect balance, reverse an erroneous credit or recover funds credited by mistake.

7. NON-REFUNDABLE CASES

7.1.Refunds are not provided for:

a.gambling losses;

b.completed and correctly settled bets or game rounds;

c.losses caused by the Player’s device, internet connection, browser, operating system or third-party software;

d.Player error, including choosing the wrong game, stake, currency, payment method or bonus;

e.changing the Player’s mind after making a deposit or placing a bet;

f.dissatisfaction with game results, RTP, volatility, bonus outcome or wagering requirements;

g.expired bonuses, cancelled bonuses or forfeited bonus winnings;

h.failure to read or follow bonus rules;

i.bets placed after the Player became aware of a possible issue but continued playing;

j.funds lost due to breach of Terms and Conditions;

k.funds connected to fraud, bonus abuse, multi-accounting, collusion, VPN/proxy use, technical abuse or prohibited activity;

l.chargebacks, unauthorized payment claims or payment disputes initiated by the Player without first contacting support;

m.transactions involving third-party payment methods;

n.accounts that failed KYC, AML or payment ownership verification.

7.2.The Company may also refuse a refund where the request is abusive, fraudulent, misleading, unsupported by evidence or submitted after an unreasonable delay.

8. HOW TO REQUEST A REFUND

8.1.To request a refund, the Player must contact customer support at support@luckybet.vegas.

8.2.The refund request should include:

a.account username or registered email address;

b.full name;

c.date and time of the issue;

d.amount involved;

e.game name, if applicable;

f.game round ID, if applicable;

g.transaction ID, if applicable;

h.payment method used, if applicable;

i.screenshots or supporting evidence;

j.a clear description of what happened.

8.3.The Player must cooperate with support and provide any additional information requested.

8.4.The Company may reject refund requests if the Player refuses or fails to provide the required information.

9. REVIEW PROCESS

9.1.After receiving a refund request, the Company may review:

a.account activity;

b.game history;

c.transaction history;

d.payment provider records;

e.game provider records;

f.bonus and wagering records;

g.device, IP and session logs;

h.KYC and AML status;

i.fraud and risk indicators;

j.communication with customer support.

9.2.The Company may contact the relevant payment provider or game provider to confirm whether an error occurred.

9.3.Refund review may be delayed if a third-party provider, payment processor, bank, blockchain network, game provider or verification provider is required to provide information.

9.4.The Company may approve, partially approve or reject a refund request after review.

9.5.The Company may create a support ticket and notify the Player about the outcome by email, account message, support chat or another available communication method.

10. PROCESSING TIME

10.1.The Company aims to process refund requests as quickly as reasonably possible.

10.2.The estimated refund processing time is 3 to 5 business days after the request has been approved.

10.3.Processing time may vary depending on the payment method, game provider, payment provider, KYC review, AML review, fraud review, bank processing time, blockchain network activity or other operational factors.

10.4.The Company is not responsible for delays caused by payment providers, banks, blockchain networks, third-party processors or incomplete information provided by the Player.

11. REFUND METHOD

11.1.Approved refunds may be credited to:

a.the Player’s Real Money Balance;

b.the Player’s Bonus Balance;

c.the original payment method;

d.another payment method approved by the Company.

11.2.Where possible and appropriate, external refunds may be processed to the same payment method used for the original deposit.

11.3.The Company may require KYC and payment ownership verification before processing an external refund.

11.4.Third-party refunds are not allowed. Refunds may be processed only to a payment method owned or lawfully controlled by the account holder.

11.5.Any fees, currency conversion costs, blockchain network fees, bank fees or payment provider fees may be deducted where applicable, unless otherwise required by law.

12. FRAUD, SECURITY AND KYC

12.1.The Company takes fraud and security seriously.

12.2.The Company may require additional documentation or information to verify the Player’s identity, payment method, source of funds or transaction history before approving or processing a refund.

12.3.The Company may withhold, delay or reject any refund request until security, KYC, AML and payment ownership checks are completed.

12.4.If fraud, bonus abuse, technical abuse, money laundering, duplicate account usage, VPN/proxy use, collusion, chargeback abuse or breach of Terms is suspected, the Company may refuse the refund request and take further action under the Terms and Conditions.

12.5.Providing false, misleading, edited or incomplete information in a refund request may result in account suspension, account closure, refusal of withdrawals and cancellation of bonuses or winnings.

13. CHARGEBACKS AND PAYMENT DISPUTES

13.1.The Player must contact customer support before initiating any chargeback, payment dispute, refund claim or reversal through a bank, payment provider or card issuer.

13.2.Unauthorized chargebacks or abusive payment disputes may result in account suspension or closure.

13.3.If a deposit is charged back, reversed or disputed, the Company may cancel related wagers, bonuses and winnings.

13.4.The Company may deduct disputed amounts, chargeback fees, payment provider fees, administrative costs and related losses from the Player’s balance.

13.5.The Company may report chargeback abuse, payment fraud or suspicious activity to payment providers, banks, fraud databases, regulators or relevant authorities where required.

14. ACCOUNT CORRECTIONS

14.1.If an incorrect amount is credited to the Player’s account by mistake, the Company may correct the balance.

14.2.If the Player uses incorrectly credited funds, the Company may deduct the amount and any winnings generated from it.

14.3.If the Player receives an overpayment or duplicate refund, the Company may reverse the overpayment or deduct it from the Player’s balance.

14.4.If a technical or payment error affects multiple Players, the Company may correct all affected accounts according to its records and provider records.

15. RIGHT TO DENY REFUNDS

15.1.The Company reserves the right to deny any refund request if:

a.the request is not supported by evidence;

b.the game round or transaction was completed correctly;

c.the issue was caused by Player error;

d.the Player continued playing after becoming aware of the issue;

e.the Player breached the Terms and Conditions;

f.KYC, AML or payment ownership checks failed;

g.fraud, abuse or suspicious activity is detected;

h.the refund request is submitted after an unreasonable delay;

i.the request is abusive, misleading or made in bad faith.

15.2.The Company’s records, payment provider records and game provider records shall be used as the main basis for the refund decision.

16. RELATION TO OTHER POLICIES

16.1.This Refund Policy should be read together with the Terms and Conditions, Bonus Terms, Privacy Policy, KYC Policy, Responsible Gambling Policy and Self-Exclusion Policy.

16.2.If there is a conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail, unless otherwise required by applicable law.

16.3.Refunds related to bonuses, free spins, cashback or promotions are also subject to the applicable Bonus Terms and promotion rules.

17. CHANGES TO THIS POLICY

17.1.The Company may update, amend or replace this Refund Policy at any time.

17.2.The updated version becomes effective when published on the Website, unless a later effective date is stated.

17.3.Continued use of the Website after the updated Refund Policy becomes effective means that the Player has read and accepted the updated version.

18. CONTACT

For refund requests, payment issues, game round issues or questions about this Policy, please contact:

support@luckybet.vegas

Operator:

Tranzy Limited

Registration number: 15583345

Registered office: 7 Bell Yard, London, United Kingdom, WC2A 2JR

Website: lbet777.net